FAQ

Are pet sittings paid, even with a subscription?

No. On Nomador, all pet sittings are free, whatever your subscription. The subscription gives you access to the matchmaking and stay-planning features. It does not cover a paid pet care service. Sittings are based on a free service exchange between Hosts and Sitters.

When do I need to subscribe?
  • If you are a Host: you pay for your subscription when you confirm your first stay (i.e. when you decide to welcome a Sitter). Before that, publishing your advert and receiving requests are free. After that, a subscription will be required to publish and plan your stays on the platform.
  • If you are a Sitter: you pay for your subscription when you contact Hosts who are offering sitting stays.
Which plan suits me best: Discovery, Standard or Premium?

It all depends on what you're looking for — and how you want to use the platform. If you're just starting out or want to explore at your own pace, the Discovery plan is perfect for your first steps: publish an advert, send your first stay requests, refine your profile… The Standard and Premium plans are for members who want to travel more often, receive support, or benefit from additional guarantees (cancellation, profile boosting, priority access to listings…). And of course, you can upgrade to a higher plan at any time, depending on your needs.

  • Discovery (€89/year or €34 for 3 months): unlimited sittings and stays, verified profile, secure messaging. A simple plan to get started.
  • Standard (€149/year): everything in Discovery + 7-day support, personalised advice from our team, home protection included for hosts, and cancellation cover up to €250 per stay.
  • Premium (€189/year): everything in Standard + priority support, profile and listing boosting, and cancellation cover up to €500 per stay.
Are the Cancellation Cover and Home Protection included in all plans?

No. The Cancellation Cover and the Home Protection are only available with the Standard and Premium subscriptions.

  • The Cancellation Cover can apply in the event of a late cancellation of a stay, whether you are a host or a traveller, to cover (subject to the applicable conditions) certain expenses incurred, such as emergency accommodation, transport costs, or a pet care solution.
  • The Home Protection is intended for hosts and provides cover (subject to conditions) in the event of material damage or unexpected cleaning costs related to the stay.
Can I cancel my subscription at any time?

Yes. You can turn off automatic renewal whenever you like from the “My subscription” tab in your account. Your subscription will remain active until its expiry date and will then be cancelled, with no additional fees. However, an ongoing subscription cannot be ended before its term, nor refunded on a pro rata basis for the remaining time.

Can I change my plan later?

Yes, of course! You can upgrade to a higher plan at any time, in just a few clicks from your subscriber area. It is not possible to downgrade to a lower plan, but you are free to grow your subscription according to your needs.

Is the subscription limited to a single sitting?

No. Throughout the duration of your subscription, you can carry out as many sittings as you wish (as a Sitter) or publish as many stays as needed (as a Host). There is no limit.

What if I can't find what I'm looking for?

Nomador is not an instant booking platform: here, it's human connections that make the difference. A few conversations can be helpful to find the person or the stay that truly matches you.

But you will never be alone: you can contact as many members as you wish, create alerts to be notified of new stays, enrich your profile… and if needed, our team is always there to support you. Many members quickly find what they're looking for, others take a little more time. But very often, once the first stay has taken place, trust sets in and things become easier!

Get in touch

Join our community