Accommodation offers

FAQs

Frequently Asked Questions

Registration and User Account

Why did I not received the email with the link of confirmation of registration?

Check your “spam” e-mail folder, because some ISPs filter out emails containing links.

Is the private information I register made public?

Detailed information on members (telephone, email) is never available, except when members directly inform one another. No personal information (surname, telephone,email adress...) is circulated.

Documents providing evidence of ID are seen only by the Website moderators. They are erased from the servers as soon as the moderators validate them.

When an advert or a profile is posted, the member’s username is displayed (first name, or alias if any).

I have lost my password, how can I change it?

Click on "Forgot password", or go to this page, and then:

  • In box 1: enter your e-mail
  • In box 2: enter the code that was sent to you by e-mail
  • In box 3: enter a new password
How do I update personal details such as email address, etc.?

Log in to your account and click on your Username at the top of the page.

You can get to your settings by going to the Account Parameters tab.
All other tabs allow you to change key points in your Profile (ID, photograph, profile, etc..)

How can I delete my account?

Send a message via the Contact form on the website and ask to have your account deleted. After a moderator has checked that it will not adversely affect other members (particularly that no future house-sit has been planned), it will be removed from the website.


I'm looking for or I host house-sitters

How do I express my needs?

Go to this page of the website. There are two options open to you:

  • Publish your listing free of charge: you will receive applications from people who are interested. You can view their profiles and discuss things with the applicants via our internal messaging service.

  • Search for house-sitters amongst the members of Nomador: you can view a variety of profiles and contact the house-sitters of your choice to tell them what you're looking for. This option is for members who have signed up for the Trust Package only (see our packages and rates here).
    This solution is perfect if your situation is urgent or if you prefer not to publish a listing.
How much does it cost?

Getting your home and pets looked after is free: at Nomador, we encourage house-sitting as an exchange of services, where there's a benefit and enjoyment for both sides: house-sitters like exploring new regions and even new countries. It helps them to travel for longer by saving money on accommodation. In exchange, they provide a service by looking after the house, taking care of and exercising pets and sometimes a little gardening.

There are two packages to choose from when using our website.
The Discovery Option, which is free. it allows you to publish a listing, receive applications, communicate with your applicants, confirm an agreement and leave feedback at the end of the experience.

The Confidence Option (€25/USD35/AUD39 for 3 months, or €65/USD89/AUD99 for 12 months), that allows you to access more advanced features and options:

  • Contact house-sitters yourself if you prefer not to publish a listing, or search for house-sitters without waiting for applications.

  • Restrict your listing to other Subscriber members only (only a few details are visible to other members and members of the Discovery Option are unable to contact you).
  • Display recommendations that you've received from house-sitters who've stayed in your home on your Profile.

Our Packages are presented on this page and will be suggested to you during your registration.

How can I improve my chances of finding a house-sitter?

Take care about the way you write up your advert. Provide the right level of detail about your home, so that people will want to look after it. Put yourself in their shoes. Post photographs, respond to the questions asked about your home. Be precise about where your house is, what pets you have, and what things are of interest in your region.

What can I ask house-sitters to do?

A house-sitter keeps your home safe, looks after it and minds your pets. By definition a house-sitter enjoys free accommodation, and is therefore willing to help looking after it but it’s common sense and a matter of getting the balance right.

Home owners frequently ask house-sitters to do the following things:

  • Mind pets or other animals (cats, dogs, horses…), take them out for walks, look after them and give them the same care as you would your own
  • Minor garden maintenance: lawn mowing, watering flowers and the vegetable garden, looking after the swimming pool
  • Picking up mail, checking there are visible signs of the house being lived in (lights on in the evening…)
  • Inviting no one in except by home owner agreement
  • Being careful about how long you spend out of the house, especially if there are pets or if the home owner wants the property occupied at nearly all times.

It’s not customary to ask house sitters to do things done by professional service providers, such as:

  • Looking after a large number of animals requiring hours of care
  • Looking after animals that are aggressive or require specialist veterinary care
  • Doing DIY or major gardening jobs
  • Doing the job of a regular groom looking after horses (cleaning out stalls, etc.)
  • Watching a property round the clock (duty of a security firm)..
How do I update my advert, or add or change details and photos?

Log in to your account and click on “My advert” at the top of the page.
Tabs prompt you to change key points in your listing.

How do I post a new ad for a new house-sitting period?

As soon as you’re sure who you want as a house-sitter, wrap up the deal with the selected candidate(s). Then log back on to your account. Click on “My ad” at the top of the page and go to Availability tab. Change dates  and make sure “I’m still looking for house-sitters” box is checked.

How can I modify the dates of my house-sit, or cancel a period?

Sign in, click on My Advert on top of the page, and go to the Dates and Availabilities tab.
Click on Edit (on the right to the dates that you want to modify or cancel).
Of course if you’re in contact with candidates, don’t forget to let them know!

How can I publish my advert for different periods of time?

If you’re already a member, sign in to your account and go to the Dates and Availabilities tab.

If you’re not a member yet, please register on this page, and fill in your advert. In the Dates and Availabilities tab, enter the first dates, then click on « Add a new period ».

How do I confirm the house-sit with the house-sitters of my choice?

Go to your discussion space, that lists the candidates you are in contact with. Open the chat space with your candidate. Click on box “Plan a housesit” at the top of the page. Confirm the dates, and save.

How do I cancel an agreement I made with house-sitters?

Go to your discussion space that lists candidates you are in contact with. Open the chat space with your candidate. Click on “Cancel” at the top of the page. But be careful and ensure that the issue has been fully discussed between you and candidate house-sitters!

How can I review my house-sitters at the end of the house-sit??

Once the house-sitters have left, an assessment form is posted to your account’s discussion space.
Select the 3 badges which best represent the qualities of your house-sitters.
If you wish, you can write up a positive endorsement, that they can post in their Profile.

A dissatisfied member may choose not to leave a reference. In such a case, the homeowner's or house-sitter's profile will bear the comment "X member(s) did not wish to leave a reference". This comment will be visible by other owners if they receive the house-sitter's application.

Can I browse house-sitters Profiles on the website?

Nomador is the first bilingual platform that exists in two versions: an English one and a French one.
In order to respect cultural differences and habits on the internet, members’ profiles are not public. Personal details (photographs, personal profiles) are not published on line and can be seen only when a contact is established, in the discussion space.
If you are looking for house-sitters: please publish your advert (you can do it for free through the Discovery Option), and prospectives house-sitters will be able to contact you and introduce themselves.

You will then be able to see their Profile and introduction message, and start a discussion.


I'm a house-sitter

How do I register as a house-sitter?

Click on "Become a home-sitter", in the top band of NOMADOR home page.
This takes you to the registration page.  Setting up a Nomador account is simple.
Then fill in your Profile  (improve it by uploading photos, proof of ID, etc...)

Please read the tips on this page before contacting a home-owner: the first message you'll send is very important to establish trust. A well-written message will convince the home-owner that you understand his need and it will increase your chances of stimulating interest and getting a reply.

How do I update my profile?

Log in to your account and click on your Alias at the top of the page.
Tabs prompt you to change key points in your Profile (ID, photo, additional information etc..).

Why am I asked to upload proofs of identity? What happens to my documents? How do I upload them?

Nomador requests new members to upload at least one proof of domicile or identity, before they contact home-owners.
All documents you send are examined by a website moderator. They are automatically deleted from the servers as soon as the moderator validates them. No proof of domicile or ID is kept.

 
To upload your documents, you do the same thing as when uploading your photo:
- Logon to your Account,
- Click on your screen name at the top of the page,
And the various tabs for your Account are displayed.

It’s the “Trust Profile” tab that you use to upload your documents.

- Select, in the small blue drop-down menu on the left, the document concerned in the category “Proof of Identity” or “Proof of Address”,
- Then click on “Choose a file” and select it in your browser,
- Finally, click on “Have this document approved”.

Each document is examined, one at a time, by a moderator who will generally approve it within 24 hours of the upload. Bank details are considered as "checked" only when you subscribe to the Confidence Option (when on-line payment is made thus approved by your bank).

Your upload history is visible in your personal account.
Only approved documents are visible on your Profile.
You can look at your Profile at any time by clicking the button “Show my Profile” at the top of the page.

Useful tip: If you can't scan and download your documents from a computer, there is another simple way of doing it on a tablet or Smartphone: log in to your Nomador account and on the Trust Profile tab, click on 'choose a file.' You can then 'select an action' and take a picture of your documentary proof direct from your device.

How long does it take to have my documents validated?

Each document is examined, one at a time, by a moderator who will generally approve it within 24 hours of the upload. Your upload history is visible in your personal account (Trust Profile tab), but only the names of approved documents are visible on your Profile.

How do I upload my Profile photo? How do I change it?

1/ Please sign in.
2/ Click on your ‘Alias’ (your account name) at the top of any page to open your personal account.
3/ Go to the ‘Identity’ tab.
4/ Upload your photograph.
(Click on “Choose a photo” and select it in your browser).

In order to change your photograph:

1/ Please sign in,
2/ Click on your ‘Alias’ (your account name) at the top of any page to open your personal account
3/ Go to Profile Pic in Identity Tab
4/ Click on "Delete" in order to remove the existing picture
5/ Save
5/ Upload new image
6/ Save again (click on "Save this information" - scroll down the page to find this button).

How do I set up e-mail alerts in order to be notified of new listings?

Setting up e-mail alerts is free of charge and allows any member (whether a paid subscriber or not) to receive a notification as soon as a new home is listed.
1) Sign in to your Nomador account (or create one), and go to the list of house-sitting offers.
2) Use the browser (left of the page) to select your destination (for instance in the example below, France).
3) At the top of the page, you can set up an alert for this destination. You can also set up alerts according to your own criteria, by country, city, dates, location, etc.

 

How can I manage my e-mail alerts and notifications?

All alerts and notifications can be managed in your personal account.

1) In order to open your account: sign in then click on your alias on top of the page.
2) Go to the ‘General Parameters’ tab.
3) You can choose to cancel alerts and notifications, or deactivate them temporarily (for instance, if you are travelling and do not want to receive e-mails).

How do I apply for a housesit?

Click on “Contact Owner” box on the advert. Your internal e-mail will open automatically and you can send your application the home owner.

How can I increase my chances of finding a house-sit?

Write up your profile carefully!

Put yourself in a homeowner’s shoes. Show home-owners you’re worthy of their trust, so they want put their house and pets in your hands. Take care when filling in the information asked (proof of identity, certificates of insurance). Your profile status will then be easier to check by website moderators.

Make owners feel they’d like to get to know you. Give details and describe who you are.

If responding to an advert, explain what you like about the home owner’s proposal and why you’d be the right person (particularly if there are pets). Don’t hesitate to give a reference if you’re new to the website and don’t have any recommendations yet.

Why do some home owners not respond to my applications to home sit?

There are several reasons for home owners not responding:
- Your application is too recent and the home owner hasn’t had time to look in the NOMADOR mailbox
- The home owner has had lots of replies to his or her ad, and hasn’t the time to reply to them all
Perhaps your Profile isn’t attractive to the home owner, who may not feel like responding.
For advice on how to make your ad as attractive as possible: Read this Page.

What can I be asked to do as a home-sitter?

House-sitting means you get free accommodation when on holiday. In return, homeowners expect you to look after their property and pets. It’s important to fully understand homeowners’ needs and be ready to do what they ask. Read the adverts in detail before you respond!

The following services are frequently requested from home-sitters:

  • Looking after pets and other animals (cats, dogs, horses…), taking them out for walks, giving them the same care they would get from their owners
  • Minor jobs in the garden such as lawn mowing, flower and vegetable garden watering, looking after the swimming pool
  • Picking up mail, checking that the house shows signs of being occupied (regular presence, lights on in the evening)
  • Ensuring nobody enters the house you’re looking after, except by the owner’s agreement
  • Being careful about how long you spend out of the house, especially if there are pets, or if the home owner wants the property kept under close supervision.
Are pets always involved when house-sitting?

Owners may simply want security when they’re away (signs of house being in constant occupation). But more often than not, pets are involved. Looking after a cat, a dog or other animals, is often the real motive when looking for a home-sitter.

Can you take your own pet when you're house sitting?

Obviously, it would be very complicated to expect to look after someone's home and take your own pet with you. 
Most homeowners use house-sitters because they need someone to look after their cats or dogs - while they're away from home. So they worry, whether rightly or wrongly, that the arrival of another animal on their own pets' territory, combined with their departure, could be a cause of stress or conflict. So, if there's any doubt, they tend to favour applications from people without their own pets.
However, as a member of Nomador, you can also publish a listing to have your own pets looked after. That way, you're providing an opportunity for other house-sitters who may be hoping to explore your region.

How can I get reviewed and leave reviews to owners?

You can get reviewed (badges and recommendations), only if the house-sit had been confirmed on the website. Make sure the owner does not forget this step when you come to an agreement!

An assessment form is posted to your account at the end of the house-sit.
Select the 3 badges which best represent the qualities of the home owner whose house you looked after. You can also write an endorsement, that the Home Owners can post in their Profile.
The owner will also receive a form to allocate badges and write a recommendation.

A dissatisfied member may choose not to leave a reference. In such a case, the homeowner's or house-sitter's profile will bear the comment "X member(s) did not wish to leave a reference".

This comment will be visible by other house-sitters if they chat with the owner after applying to a housesit.

Why do some listings appear when they are no longer available?

This is normal on house-sitting sites: on one hand, when a homesit is provided for, the listing is automatically marked “Home-sitters found”. This is indispensable information for candidates that have applied. On the other hand, a bit like an estate agent shows details of transactions they have completed, it is important to show examples of existing offers. They can be used as an example by those that want to publish a listing or become home-sitters.

Is house-sitting open to families?

Some families are involved in house-sitting - unfortunately it has to be said that it is much more difficult for them - for a variety of reasons.
Among those reasons:
- the size of the house. House-sitting generally involves staying in the house with the homeowners for at least one night. Time which is needed to formally pass on information and instructions. A lot of houses aren't big enough to organise this kind of cohabitation.
- comfort before going away on holiday: when they are stressed about leaving (cases to pack, house to prepare for the handover, etc.), some owners prefer dealing with a single person or a couple (so there's only one bedroom to prepare).
- fear (of what children might get up to, particularly if the house contains delicate furniture, unsuited to rough and tumble).
- possible risks (depending on what kind of pets are to be looked after, the presence of a swimming pool, etc.).

You should therefore be aware that:
- the search for suitable houses is more complicated,
- a reassuring introduction and a well completed profile are even more important.
Don't be discouraged if you don't automatically receive a response.


Nomador Stopovers

What are Stopovers for?

With Stopovers, you now have the chance to:

  • As Travelers: Stay with one of our members for a night or two as you travel in another country, or maybe even to fill a gap between house-sits
  • As Hosts: Even if you’re not traveling ((and that’s also the case for many house-sitters part of the year), you can still meet new people in the community, by offering up a spare bedroom for those who happen to be in your part of the world.
How do I offer a Stopover?

You’re not a member yet, and you want to register only in order to list a Stopover: register on Nomador by going to this page (you can register for free by using the Discovery Option).

You are already a member on Nomador but you only have a house-sitter profile: sign in to your account, and click on « List my home » or « Look for house-sitters » on top of the page (left to your alias).

You are already a member and have already published a house-sit: sign in to your account, click on « My advert » on top of the page, and go to the Dates and Availabilities tab.

You’re not a member yet, and you’d like to list your home in order to find house-sitters AND propose a Stopover: you can register on this page (click on « Find house-sitters »), and both options will be proposed to you in the Dates and Availabilities tab.

Can I de-publish or cancel a Stopover offer?

You can close a Stopover offer at any time, in the Dates and Availabilities tab.

May I indicate the nationalities of travellers I would be happy to create links with?

Stopovers are proposed in order to allow members create international friendships. Some people may be happy to open the door on a regular basis - other people may wish to develop relationships with members from specific countries because of a specific project (an expatriation project, an internship abroad, a trip to come, etc..). You can explain your motivations when creating your Stopover offer.

How can I find a Stopover?

Stopovers are published in the list of advert and can be easily identified thanks to a small red banner with a suitcase icon. If you wish to find a Stopover in a specific area, use the search engine by country/region and narrow the results by clicking on "Limit search to Stopovers only".
Useful tip: can you see the small arrow, at the top of each picture on the list of accommodation offers? Simply click on it, and all the pictures will become maps.  
Nomador Stopovers were launched in April 2016: be patient! New offers will pop up on the website one by one.


Communication, Organization, Insurance, Reviews

Why do I have to use the internal message system rather than my personal e-mail?

We recommend that you use the internal message system for several reasons:

  • By regularly consulting your Nomador account, you will be sure not to miss any candidatures or messages (some e-mails don’t arrive or finish up in the Spam folder and you can never be sure that they were delivered).
  •  You guarantee that you are anonymous in the chats, until you feel sufficiently comfortable to exchange contact details.
  • You can easily find your chat history with any member you have been in contact with.

 

How can I tell if a message I've sent has actually been received?

When you connect to the messaging service, you can see a summary of contacts that you've made with other Nomador members. Under each summary on the right:
A little grey dot indicates that the message hasn't been opened.
A little green icon indicates that the message has been read.

When and how to give instructions ?

Generally, house-sitters arrive at least one day before the home-owner goes away. Take time to give instructions, get to know the property and the likes and dislikes of any pets.

Establishing friendly relations around a welcoming meal is an important moment in the process. To make it easier to issue instructions, a standard home-book is downloadable.

Who pays standard costs of upkeep (electricity, heating…) during the house-sit?

Standard expenses are generally borne by the homeowner. The house is handed over in good condition to the house-sitter to live in, in exchange for looking after it. But the deal may vary, depending on how long the property is occupied by the house-sitter. Things may differ, depending on the season and personal preferences. The important thing is to agree on all aspects beforehand.

Should a contract be signed?

It’s always advisable to sign a contract between the parties and to do so even if the contract has limited legal validity. Writing down the major features of the deal helps clarify the agreement and avoids misunderstandings.

A standard house-sitting agreement can be downloaded here.

A Home-Book can be downloaded here.

Telephone and Internet use

This important point requires agreement case by case, depending on country and services available. In Europe, telephone and Internet charges are frequently flat-rate, irrespective of levels of consumption. But not in all countries. Consumption of services can lead to unexpected additional costs, quite inadvertently. These issues must be clearly raised and settled beforehand.

Who pays for house-sitter living expenses?

Home-sitters take care of all their own purchases (for food and house cleaning materials), just as they would do if they were renting accommodation.

On the other hand, homeowners provide all the essentials of pet care (food, litter).

Should house-sitters be paid?

Generally speaking, no. Payment is not in the spirit of a community house-sitting platform. House-sitting is an exchange of services. Each party benefits from the deal in its own way.

Should I declare a house-sitter to my insurer?

Insurance issues are the same as for house swaps. Insurance companies are not really able to provide cross-border coverage, even today. Forewarned is forearmed. Go to your insurer for more information. Request details from your home-sitter or homeowner. Get things organized well in advance.

It’s advisable to warn your insurer that people are in the house to keep it safe when you’re away. Home and Contents insurance generally provides coverage for claims arising from causes other than the guests themselves (this may not apply when home-sitters travel between certain countries, check with your insurance company).

You can ask your home-sitters to provide you a copy of the coverage they have for legal liability when traveling under own Home and Contents policy.

If you provide accommodation to a home-sitter from abroad, ask them to show what coverage they have, and check this out with your insurer.

If coverage is insufficient, ask your insurer as a precaution, either to provide specific temporary coverage or to add a “No Recourse” clause to your contract for the period in question. Accommodating a house-sitter when you’re away is a good way to manage the risk of break-in and of damage claims (leaks, electrical failures). Click here to read further information.

If you’re a house-sitter, coverage under your Home and Contents policy known in France as “Responsabilité Civile Villégiature” is available for damage claims that arise when you’re house-sitting abroad, provided there are no geographical exclusions (United States and Canada, for example). Check this with the homeowner whose house you are looking after, to make sure that the home owner’s insurer provides coverage. If necessary, home-owners can extend coverage.

On the other hand, if you cause minor damage (breakages, scored or marked furniture), most insurance companies will refuse to cover or will apply a deductible which is a disincentive to claiming. The best thing then is to reimburse the cost of repair to the homeowner, as you would for a friend.

Is car lending possible?

Car loan is much appreciated when travelling abroad. It’s a real cost saver for the home-sitter. But just as with the house, each party must get precise information from its insurer. Depending on circumstances, the home-sitter may have to apply for provisional extension of coverage from his/her own car insurer. The home-sitter’s insurer will then need a copy of the vehicle registration document (aka carte grise in France) for the vehicle on loan.

What happens if I can’t come, although I’m committed to look after the house, or if I can’t provide accommodation to the home-sitter, after all?

Cancellations are extremely rare in the P2P world, as the parties are fully aware of their respective commitments. Cancellations are hugely disappointing. If the home-sitter pulls out, the host household may not be able to get away on holiday. Not to mention problems of refunding air fares.

When cancellation becomes a known fact, the strength of a community platform lies in the number of alternatives available. An emergency solution can in most cases be found.

A member (either owner or sitter) who cancels a commitment without sufficient notice and/or without a serious reason (such as serious illness or death of a relative), may be excluded from Nomador without refund of their subscription fees (if applicable).

Because travel fares are often non-refundable, we advise not to buy plane or train tickets until you are sure that the other member’s commitment is definite. You may ask them to send copies of their own travel tickets, or a written agreement, as confirmation. We strongly recommend you buy travel insurance that will cover you in case of a cancellation due to unexpected serious events

Information on travel insurance, depending on nationality and destinations, is available from http://www.lonelyplanet.com/travel-insurance/. There are numerous travel insurance schemes, don’t hesitate to compare them.

 

Can I invite family or friends when I’m house-sitting?

Put yourself in the home owner’s shoes. They don’t like the idea of strangers entering their home when they’re away. As a house-sitter, if you have family or friends close by, why not go and see them, rather invite them into a home that’s not yours?

You can ask for permission to entertain guests. But remember that guests are generally a source of worry to homeowners. Asking owners’ permission is good practice when home-sitting and is an obligation that should be scrupulously honored.

How can I make my opinion about a host or home-sitter known?

Nomador will ask you to assess the quality of the home-sitting experience at the end of the stay. Home-sitters and home owners should fill in this assessment form carefully, as it’s important for the other party. Given that:

  • Many home owners or house-sitters daren’t say what they didn’t like, because they have a good relationship with and don’t want to upset the opposite party
  • Common ground in lifestyle terms is important (otherwise, how can something as subjective as “cleanliness” be realistically assessed?)

Nomador proposes a badge system when it comes to house-sitting feedback. As people get more experienced in house-sitting, they build up their profiles and express them symbolically (Perfect House-Keeper, Green Fingers, Pet Lover). Profiles such as these are easy to compare and contrast and avoid the need for making value judgments, which can be misleading.

Badges identify the good qualities in people and concentrate on the positives. Profiles are built up as and when home-sitting experience is gained and as added entitlement to badges is acquired (three badges are awarded at the end of every house-sitting experience).

Written endorsements (free text descriptions) may also be delivered after a house-sit. Subscribers to the Confidence Option can display them on their profile.
A dissatisfied member may choose not to leave a reference. In such a case, the homeowner's or house-sitter's profile will bear the comment "X member(s) did not wish to leave a reference".

Of course, an unsatisfactory house-sitting experience can be reported to Nomador community moderators, who are able to investigate and take action.