Trip Cancellation Reimbursement Service

As part of its Standard and Premium Subscription packages, Nomador offers its Members an additional service enabling them to be reimbursed for travel cancellation or accommodation costs.

Article 1: Travel cancellation reimbursement service

1.1 Definitions

Subscription: All offers provided by Nomador and subscribed to by the member, encompassing multiple packages. Only the Standard and Premium packages include the Service.
Member: Any natural person not acting in a professional capacity who has purchased a Subscription on the Nomador website.
House-sitting: Free exchange of services between house-sitters to look after the owner's flat or house and their pets when they are away from home.
House-sitter: The Member who is looking for accommodation and offers a House-sitting or Pet-sitting service.
Pet-sitting: At-home pet-sitting service.
Owner: The Member who makes their home available and is looking for a house-sitting or pet-sitting service.
Service: 100% reimbursement of cancellation, care, accommodation or transport costs by Nomador to a Member in the event of cancellation of the House-sitting by the Owner or the House-sitter.
Travel: Minimum stay of one night booked on the Nomador website.

1.2 Purpose of the Service

For the House-sitter, in the event of cancellation of the trip by the Owner, less than 30 days before the start of the planned stay, the purpose of the Service is:

• To cover the cost of emergency accommodation;
• To reimburse the cost of cancelling or modifying tickets purchased before the Member was aware of the cancellation;
• To reimburse non-refundable transport tickets (with proof) purchased before the Member was aware of the cancellation;

For the Owner, in the event of cancellation of the trip by the House-sitter, less than 30 days before the start of the planned stay, the purpose of the Service is:

• To cover professional pet-sitting costs;
• To reimburse the cost of cancelling or modifying tickets purchased before the Member was aware of the cancellation;
• To reimburse non-refundable transport tickets (with proof) purchased before the Member was aware of the cancellation;

1.3 Implementation of the Service

The Service takes effect on the day of purchase of a Standard or Premium Subscription on the Nomador website for all House-sittings booked for the duration of the Subscription. The Service ends when the Member's Subscription expires.

1.4 Scope of the Service

The reimbursements paid by Nomador to the Member for the Service are determined according to the package chosen by the Member:

• €250 per stay for the Standard Package
• €500 per stay for the Premium Package

2. Practical information for the implementation of the Service

2.1 How to use the Service

Notification must be made within two working days of the Member becoming aware of the cancellation, except in the case of fortuitous or force majeure events.

Notification can be made directly by sending an email to [email protected]. If the Member does not respect this cancellation notification deadline, they will not benefit from the Service.

2.2 Supporting documents to provide

The Member must provide the following supporting documents:

• Proof of cancellation;
• Proof of costs (receipted invoice for accommodation, care or transport cancellation or modification costs);
• Proof of House-sitting confirmation;

Additionally, the Member must provide any document that Nomador deems necessary to assess the merits of their request.

If the Member uses inaccurate documents as proof, uses fraudulent means, or makes inaccurate or incomplete declarations in bad faith, the Service will not be provided to the Member. In such cases, Nomador reserves the right to take legal action before the criminal courts.

3. Terms of reimbursement under the Service

The reimbursement will be made in full by transfer to the Member's bank account, within five (5) working days of the date on which Nomador is in possession of all the supporting documents, subject to the maximum amount indicated in Article 1.4.

4. Geographical scope

The Service can be used worldwide.